Hyatt Ziva Cancun Hotel Resort - Cancún

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Cancún
Hyatt Ziva Cancun
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Hyatt Ziva Cancun | Cancún | Mexico

Blvd. Kukulcan, Manzana 51 Lote 7, 77500 Cancún, Mexico

➤ Hyatt Ziva Cancun | Quintana Roo

Experience world-class service at Hyatt Ziva Cancun
This stunning beachfront resort is set on the beautiful strip of Punta Cancun and framed by the Caribbean Sea, where you can enjoy a white sand beach and clear-blue waters.

All rooms at Hyatt Ziva Cancún include a flat-screen TV, mini bar and a coffee machine. Rooms feature a private bathroom equipped with a shower as well as bath robes and slippers.

Hyatt Ziva Cancun offers a variety of activities, from theater shows to water sports to tequila tastings and a microbrewery. Choose to lounge in a beach cabana, sip a margarita and enjoy diving, snorkeling, sailing, and swimming in the Caribbean. Soak up the sun at cascading pools overlooking the sea, including the pool bar. Enjoy the oceanfront spa, with a massage, holistic body treatments, hydrotherapy and a fitness center.

Hyatt Ziva Cancun is located 300 metres from Coco Bongo while La Isla Shopping Mall is 3.4 km away. Cancun International Airport is 17 km away.
Couples particularly like the location — they rated it 9.6 for a two-person trip.

See photos for Hyatt Ziva Cancun Hotel Resort

Review score

Based on 89 reviews

Facilities

9.3

Cleanliness

9.4

Comfort

9.4

Value for money

8.4

Location

9.5

Total

Free WiFi

8.3

Room choices in Hyatt Ziva Cancun Hotel Resort

X 4 X 3

Master King Room with Sofa Bed and View

X 4 X 3

Double Room with Resort View

X 3

Master King Room - Oceanfront

X 4

Master Double Room - Oceanfront

X 4

King Room with Sofa Bed - Swim Up

X 4

Double Room - Swim Up

X 4 X 3

Ziva King Room

X 4 X 3

Ziva Double Room

X 4

Oceanfront Swim-Up Master Double Room (Adults Only)

X 4 X 3

Club Double Room - Oceanfront

X 3

Master King Room - Swim Up/Oceanfront

X 4 X 3

Master Double Room with Sofa Bed and View

X 4 X 3

King Room with Sofa Bed - Oceanfront

X 4 X 3

Double Room - Oceanfront

X 3

Club Corner Suite - Oceanfront

X 4 X 3

King Room with Sofa Bed and Ocean View

X 4 X 3

Double Room with Ocean View

X 4 X 3

King Room with Sofa Bed and Resort View

X 3

Club King Room - Oceanfront

X 4 X 3

Suite with Sofa Bed - Oceanfront

Hyatt Ziva Cancun Hotel Resort Services

Internet	WiFi is available in all areas and is free of charge.
Bathroom	Private bathroom, Toilet, Free toiletries, Hairdryer
Bedroom	Wardrobe or closet, Alarm clock
Outdoors	Outdoor furniture, Beachfront, Sun terrace, Balcony, Terrace, Garden
Activities	Live sport events (broadcast), Beach, Tennis equipment, Evening entertainment, Kids' club, Water sport facilities on site, Entertainment staff, Snorkelling, Table tennis, Billiards, Children's playground, Tennis court
Media & Technology	Flat-screen TV, Radio, Telephone
Food & Drink	Coffee house on site, Fruits, Wine/champagne, Kid-friendly buffet, Kid meals, Special diet menus (on request), Snack bar, Bar, Minibar, Restaurant
Parking	Free public parking is possible on site (reservation is not needed)., Valet parking
Reception services	Concierge service, ATM/cash machine on site, Luggage storage, Tour desk, Currency exchange, 24-hour front desk
Entertainment and family services	Kids' outdoor play equipment, Indoor play area, Babysitting/child services Additional charge
Cleaning services	Daily housekeeping, Ironing service Additional charge, Dry cleaning Additional charge, Laundry Additional charge
Business facilities	Fax/photocopying Additional charge, Meeting/banquet facilities Additional charge
Safety & security	Fire extinguishers, CCTV in common areas, Smoke alarms, Key card access, 24-hour security, Safety deposit box
General	Shuttle service Additional charge, Shared lounge/TV area, Designated smoking area, Air conditioning, Non-smoking throughout, Car hire, Lift, Family rooms, Barber/beauty shop, Ironing facilities, Airport shuttle Additional charge, Non-smoking rooms, Room service
2 swimming pools	Open all year, All ages welcome, Pool with view, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Open all year, Suitable for kids, Pool with view, Pool/beach towels, Sun loungers or beach chairs
Wellness	Kids' pool, Fitness/spa locker rooms, Fitness, Massage chair, Full body massage, Couples massage, Foot massage, Neck massage, Back massage, Spa/wellness packages, Spa lounge/relaxation area, Steam room, Spa facilities, Body wrap, Body scrub, Body treatments, Hair styling, Hair colouring, Hair cut, Pedicure, Manicure, Make up services, Facial treatments, Beauty Services, Sun umbrellas, Sun loungers or beach chairs, Hammam Additional charge, Hot tub/Jacuzzi, Massage Additional charge, Spa and wellness centre Additional charge, Fitness centre, Sauna Additional charge
Languages spoken	English, Spanish

Hyatt Ziva Cancun Hotel Resort Terms and Conditions

Check-in	From 15:00 to 22:00
Check-out	From 07:00 to 12:00
Cancellation/ prepayment	Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds	Children of any age are welcome.
No age restriction	There is no age requirement for check-in
Pets	Pets are not allowed.
Accepted payment methods	Cash Hyatt Ziva Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

To consider

Your suite is being reserved based on the occupancy information entered at the time of your booking. This information is also used to determine the total cost of your reservation. Any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. To ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking.

Other known names for Hyatt Ziva Cancun Hotel Resort

Hyatt Ziva Cancun Hotel

Hyatt Ziva Cancun

Frequently asked questions about Hyatt Ziva Cancun Hotel Resort

How do I get the best price guarantee for Hyatt Ziva Cancun Hotel Resort?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Hyatt Ziva Cancun Hotel Resort. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Hyatt Ziva Cancun Hotel Resort?

WiFi is available in all areas and is free of charge.

Is there free parking available at Hyatt Ziva Cancun Hotel Resort?

Free public parking is possible on site (reservation is not needed)., Valet parking

What are the outdoor activities at Hyatt Ziva Cancun Hotel Resort

Outdoor furniture, Beachfront, Sun terrace, Balcony, Terrace, Garden

What languages are spoken at Hyatt Ziva Cancun Hotel Resort?

English, Spanish

What are the general services offered at Hyatt Ziva Cancun Hotel Resort?

Shuttle service Additional charge, Shared lounge/TV area, Designated smoking area, Air conditioning, Non-smoking throughout, Car hire, Lift, Family rooms, Barber/beauty shop, Ironing facilities, Airport shuttle Additional charge, Non-smoking rooms, Room service

Are pets allowed at Hyatt Ziva Cancun Hotel Resort?

Pets are not allowed.

What is the check-in time at Hyatt Ziva Cancun Hotel Resort?

From 15:00 to 22:00

What is the check-out time at Hyatt Ziva Cancun Hotel Resort?

From 07:00 to 12:00

100% real reviews of Hyatt Ziva Cancun Hotel Resort

If you have any questions regarding the facilities or services provided at Hyatt Ziva Cancun Hotel Resort, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

United States of America

Lee

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

all aspects of my stay were excellent.

pool and the friendly knowledgeable staff

beach section was a bit small

Saudi Arabia

Ghassan

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

We hope we could have stayed longer…

WOW a very vibrant and lively resort with so many things happening and a wonderful staff. a big thank you to David and Anna who took good care of us the whole time. the resort opens two different sides of the beach which made it the experience more enjoyable.

United States of America

Yvonne

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Very Good

Amazing space, lots of pool space, great for kids

Food, especially room service was not worth the money

United States of America

Ling

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Great hotel for family

The delicious food especially the buffet restaurant for breakfast.My family really enjoyed the dolphins and lots fun. Staffs were in great training too.

Dolphins were our favorite thing in the hotel. They greeted us every day.Our room has private pool was very impressive too.All staff were very hospitality and helpful.

United States of America

Elizabeth

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Great views

We liked the staff,food quality in restaurants and views.

We didn't like the lack of privacy in the oceanfront pool view room. Also, it had a musty smell when we walked into the room .The floor was not cleaned properly it felt gritty.

United States of America

Rosanna

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Exceptional

Our trip was fantastic! We traveled with kids and everyone was so helpful and accommodating. Food was great, rooms were spacious, and service was top-notch.

More umbrellas that tilted or moved around easier at the pool area.

United States of America

Ryne

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Exceptional

This resort far exceeded our expectation. The restaurants were awesome! The pools were beautiful. The resort was incredible.

The lunch and dinner buffet were not good at all. Which was surprising because the breakfast buffet was so awesome. But there are so many good restaurants there, you don't need the dinner buffet.

United States of America

Keith

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Wonderful experiences - jet skis, swimming with the dolphins and evening shows.

Very nice beaches and courteous, helpful staff. Many clean pools and wonderful activities.

Sometimes the food was very good, at their numerous restaurants, and sometimes it was bland or did not taste good. A let down for me. But many bars and eating stands that were excellent. Fantastic!!!

Switzerland

Luca

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Very Good

We really liked the location. Close to Cancun's most renowned clubs, Hyatt Ziva is the place to go if you are looking for an hotel within a reasonable distance from parties and yet offering beautiful beaches, which are actually hard to find in this part of the riviera maya. No complaints about the staff, always very friendly and never pushy. Restaurants were all good. Good to know: this is a very family oriented Hotel. Lots of kids, no parties.

The room was not special. Nothing wrong with it but I'd rate it as below average. Finding a free sunbed either in the pool areas or on one of the two beaches was never an issue. The only major downside of this resort is the lack of sunshade umbrellas. They are very scarce, if you have a pale complexion or do not stand many consecutive hours and days of strong Caribbean sun be prepared to pay for a reserved cabana... they don't come cheap. If you ask me it isn't a great marketing strategy, people should have a choice.

United States of America

Jeremy

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

9.9/10 Worth the Experience

The staff was friendly, the amenities were beautiful and well kept, and the location on Cancun is as good as it gets.

It was the most expensive vacation we've been on. Even though we think it was worth it, we prefer going out and about in the town to eat throughout the day rather than all inclusive.

United States of America

Le

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

A beautiful, spacious, and luxurious resort that often times not overly crowded

The service from the staff was incredible. Room service was prompt with requests. Cleanliness of the room. Glad we upgraded to the club lounge rooms. Well worth the extra upcharge. Particularly Teresa the waitress on the beach. She is an absolute treasure and the resort is lucky to have her.

The buffet could have used more food options such as carved meats (I.e prime rib) and seafood

Australia

Ying

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Coffee from cafe is good. Plenty food choices

Restaurants are fine

Bathroom smells

United States of America

Terry

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

The Problem of Front desk.

A tall western woman wearing a headband at the front desk was very unprofessional. She was a blunt and unbecoming employee of Hyatt's reputation. That was the only problem. The other was quite good.

United States of America

Allen

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Hyatt Ziva has perfect beach for family

Most of the foods in thr restaurants and outside street grill foods were more than expected, we loved it.Staffs are kind and willing to help. Pools were clean and adequate for my boys. Most of all, the beach is awesome! Beautiful and many fish are swarming and sands are soft.. perfect beach!

Hyatt is Japanese company so, I see more Japanese than usual. So I really expected good Asian food.. But, the restaurant "Moongate" was unsatisfactory.. they offer sushi and many Japanese food but I will not like any of the food.. fish was no fresh, rice was dry and hard, soup was not authentic.

United States of America

Sung

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Exceptional

All inclusive and all food was good

need more people speaks english

United States of America

Christopher

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Exceptional

Great place!

Israel

Raz91

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Exceptional

Everything! Amazing

United States of America

Robert

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Everything was amazing and want to thank Jorge and Gigi for making our anniversary trip even better! Highly recommended

The property is amazing, we stayed in the turquoise tower for 3 nights. Jorge and Gigi went above and beyond to make our stay amazing! All the staff were very friendly and eager to help!

I enjoyed everything about the property!

Israel

Barak

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Awesome

Adrian the guy from the reception help us a lot and the hotel is amazing

Canada

Jinglin

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hyatt Ziva Cancun Hotel Resort

Really appreciate Maria’s service and her great help, she made our days!

Beautiful ocean view

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Hyatt Ziva Cancun Hotel Resort +52 998 848 7000

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